Depending on the product and applicable policy, assistance may be available if you receive a materially incorrect product, a product materially different from an express representation, a damaged product, a defective product, a materially deficient product, a counterfeit product where authenticity was expressly represented, or another issue covered by applicable law or the applicable fulfilment policy.
Contact us as soon as reasonably possible after delivery. Please provide Order ID, name, registered mobile number, description of the issue, product photographs, packaging photographs, and shipping-label/invoice photographs where available. We may request an unboxing video or additional information where reasonably necessary to investigate a claim.
Where a return is approved and reverse logistics are handled by a third-party fulfilment provider, the return pickup may be arranged through that provider.
Where a refund is approved, it will normally be processed through the applicable payment/refund mechanism. The time taken for the refund to reflect may depend on the payment provider or banking system.
Because the exact product is intentionally kept as a surprise, change-of-mind returns may be subject to the applicable product category, fulfilment policy and applicable law. Nothing in this policy limits a consumer right that cannot legally be excluded.